Pullman London St Pancras

No.1 location. Next; super friendly staff, clean, quiet room, comfy bed and excellent breakfast. I stay here fairly often and this time it was even better, no noisy guests in adjoining room. Thank you considerate guests in the corridors. People are trying to sleep. Got the hang of the shower now so no cold surprises when it switches from hand to overhead drench! Also, environmentally friendly shower gels etc in larger containers, perfume not too bad. A big shout out to super reception staff who helped us with our luggage beforehand and room booking, very much appreciated. Excellent breakfast range of foods and decent bread. Top tip: Don't use the sliced bread by the toaster, cut a slice yourself from the decent loaves by the croissants. Also, tea and coffee are brought to you, for refills you may need to flag down a waiter/waitress. Plenty of staff on hand last time on a busy Sunday.

Location excellent. All staff very friendly and helpful. Breakfast superb. Assistance with luggage brilliant. Housekeeping staff great. Great to have bottles of water provided each day as water dispenser outside of hotel didn’t work. (Don’t think that this was the hotel’s responsibility). The helpfulness of a member of the hotel’s reception team (young vivacious Italian lady), who recommended that we visited /explored Coal Drop Yard at the rear of King’s X, fascinating area, thank you for the suggestion.

Breakfast was superb! There was a wide spread, and breakfast was in a comfortable area with lovely design. The hotel gave us a lovely welcome with a handwritten card and 3 small cakes, that made us feel so welcome (especially as we spent 4 hours on train from Wales). Walking distance 8 minutes from either Euston or King Cross tube station and great view of London from lift lobby at hotel room floor (we stayed at level 14). The gym was great with similar awesome view, and had apples and drinking water, with 24 hours access.

The whole experience, from check-in to check-out, was excellent. The front-of-house staff were engaged and attentive, as were the waiting and bar staff. Design-wise, the hotel is a "visual overload" and a fun place to be, and the staff reflected this, at least for my visit. My room was generous and comfortable, with nice towels, toiletries, and a good shower. Breakfast was buffet style - precisely cooked, piping hot and with good coffee served to the table. I was "in and out" as I had to leave on business early that morning - the staff noticed I'd come and gone quickly and made a point of checking that I was happy with everything (I was, I had a Eurostar to catch). On that note, it's a great location for the Eurostar - just a couple of minutes' walk to the concourse.

Super friendly and helpful staff make this a great hotel. The room had a super comfy bed a really good pillows, lots of space for a London hotel. The breakfast buffet was very comprehensive with good quality foods - the restaurant manager asked us if we wanted take away coffee for our train journey - a great touch. It is so close to St Pancras so be aware that many people will be leaving to catch a train and all descend on the breakfast room and reception at the same time.